User Terms and Conditions

These terms set out the rules for using Bumble Bingo and explain the relationship between us and anyone who registers an account. They describe your responsibilities when using the site, how we handle deposits and withdrawals, the basics of our promotions, and how disputes or changes to these terms are managed. By creating an account you agree to comply with these rules and any additional terms shown with specific offers or services.

Account responsibilities

You are responsible for keeping your account details secure and for all activity that occurs under your login. Only one account per person or household is permitted. We may require identity verification and proof of address before allowing play or processing withdrawals. If we suspect unauthorised access, fraud, bonus abuse or duplicate accounts, we may restrict activity, freeze funds while we investigate, or close the account.

Eligibility requirements

To register and play you must meet the minimum age requirement of 18 and be located in a jurisdiction where we are authorised to accept players. Registration requires accurate personal details and a valid payment method. Use of a VPN or any attempt to obscure your location may lead to account suspension. We reserve the right to refuse registration where eligibility cannot be confirmed.

Acceptable platform use

Our services must be used lawfully and fairly. Users must not attempt to manipulate games, exploit promotions, use automated betting tools, or engage in abusive behaviour towards staff or other players. Harassment, discriminatory language or sharing of inappropriate content in chat facilities is prohibited and may result in account sanctions. Communication preferences can be adjusted in account settings.

General bonus and promotion rules

Promotions and welcome offers are subject to separate terms which are applied at the time of the offer. Eligibility for any bonus requires compliance with those terms. Bonuses may carry wagering requirements, expiry periods and game restrictions. Only one welcome offer is available per eligible customer and household. We may restrict or void bonuses where we suspect abuse, multi-accounting or breach of the promotion rules. Full promotion terms are available on the promotions page.

Deposits and withdrawals

Deposits must be made using accepted payment methods and in the account currency. Minimum deposit and withdrawal thresholds apply and may vary by method. Withdrawals may be processed back to the original payment method where possible and are subject to verification checks. We may request documents to confirm identity, source of funds or payment method ownership. Processing may be delayed while checks are completed. We do not accept deposits from third parties.

Dispute resolution

If you have a complaint please contact our customer support team so we can investigate. We aim to resolve issues promptly and fairly. If you remain dissatisfied after our internal process has concluded, you may have the right to refer the matter to an independent dispute resolution service where applicable under UK law. We will provide details of the escalation route on request.

Updates to terms and conditions

We may amend these terms from time to time. Material changes will be notified by posting revised terms on the site or by contacting you. Continued use of your account after changes are published constitutes acceptance of the updated terms. If you do not accept an update you should close your account and cease use of the service.