Get in Touch With Our Team
Support is on hand to help with any questions, account-related issues, technical concerns or general feedback. Our team can assist with registration, verification, deposits and withdrawals, and will advise on responsible gambling tools if you need it. Contact us by email, phone, live chat or the on-site help centre for a quick response. Our advisers can also guide you through bonus queries, loyalty options and safe-play settings. We also handle verification appeals and payment queries.
| Department | Contact |
|---|---|
| Customer support | [email protected] (email and live chat for registration, verification, deposits, withdrawals and safe-play help) |
| General enquiries | [email protected] (site information, promotions and billing queries) |
| Affiliate enquiries | [email protected] (partnerships and reporting) |
| Phone | +44 20 7946 0218 (urgent account support and verification queries) |
| Working hours | Mon-Sun, 08:00-00:00 |
Email Assistance
Email is the preferred way to contact us for detailed requests, account queries or matters that need documents or explanations. Please email [email protected] with a clear subject line and include your full name, registered email and up-to-date contact details to avoid delays. Attach any supporting documents and we’ll respond as quickly as possible with the next steps.
Submit Your Inquiry
Response Time
Customer support aims to resolve routine enquiries promptly. Most emails and live chats receive a reply within one business day. Complex cases - for example verification, security or disputed withdrawals - can take longer as they require additional checks and third-party input. We’ll keep you updated at each step and aim to resolve issues as quickly as possible.
Feedback
We’d love to hear your feedback, suggestions and ideas to improve the site. Tell us about bugs, feature requests or anything that would make play easier and more enjoyable. Every message is reviewed carefully by our team and used to improve services and the user experience. Send comments via the help centre or [email protected] and we’ll reply as soon as possible.