Privacy Policy

This Privacy Policy explains how we collect, use and protect personal information when you register an account, play or otherwise interact with Bumble Bingo. We are committed to respecting your privacy and keeping your information secure. This page describes the types of data we hold, why we process it, how we protect it and your rights in relation to that data.

Types of data we collect

Personal data

When you register or verify your account we collect personal details such as your full name, date of birth, postal address, email address, telephone number and copies of identity documents where required for Know Your Customer checks. We also collect payment details necessary to process deposits and withdrawals. Personal data is used to operate your account and meet legal obligations.

Technical data

We gather technical information about the devices and browsers you use, including IP address, device identifiers, operating system, screen size and browser type. We log activity such as pages visited, game play, timestamps and error reports. This information helps us secure accounts, diagnose issues and improve the site.

Transactional data

We retain records of deposits, withdrawals, bets, wins, refunds and bonus usage. We also keep communications you send to our support team and your marketing preferences. Transactional data supports account management, dispute resolution and compliance with anti-money laundering and gambling regulation.

How we use your information

We process data to open and administer accounts, verify identity and age, process payments, detect and prevent fraud, provide customer support and deliver the services you request. We may use aggregated, anonymised data for analysis and service improvements. Where you have given consent, we will use your contact details for marketing; you can withdraw that consent at any time.

Data protection practices

We use industry-standard security measures to protect your information, including encrypted connections (TLS), secure servers and access controls. Access to personal data is restricted to authorised staff and third-party providers who need it to perform services for us. We regularly review our security arrangements and require contractual safeguards from our service providers.

Cookies and tracking technologies

We use cookies and similar technologies to manage user sessions, remember preferences, measure site performance and deliver relevant offers. Cookies include session cookies, persistent cookies and third-party cookies for analytics and advertising. You can manage cookie settings through our cookie banner and your browser controls, though disabling certain cookies may affect site functionality.

User rights

You have rights to request access to the personal information we hold about you, to correct inaccuracies, to request deletion in certain circumstances, to restrict or object to processing and to request data portability. You may withdraw consent to marketing communications at any time. We will verify your identity before fulfilling sensitive requests.

Access, correction and deletion of data

To exercise your rights, contact us via [email protected] or through your account settings. We will respond to verified requests within a reasonable timeframe. Please note we may retain certain information where required for legal, regulatory or legitimate business purposes, for example to prevent fraud or to meet accounting obligations.

Information sharing and third parties

We share data with third-party service providers such as payment processors, identity verification and fraud prevention services, hosting and analytics providers, and customer support agents. We may also disclose information to comply with legal obligations or to protect our rights. We require all third parties to implement appropriate security and privacy safeguards.

Privacy policy updates

We may update this policy from time to time. Material changes will be notified via the site or by email where we reasonably hold your contact details. Continued use of our services after changes are posted constitutes acceptance of the updated policy.